MANAGED CLOUD SERVICES
Triazine Software runs your cloud so your team can focus on the business: monitoring, incident response, patching, security posture, backup and disaster recovery, and FinOps cost control, under clear SLAs and with monthly reporting leadership can read. Choose fully managed or co-managed operations; every runbook, script and configuration stays yours, and delivery follows CMMI Level 3 discipline.
Getting to the cloud is a project; running it well is a job that never stops. Costs creep up through idle and oversized resources, configurations drift away from what was approved, patches wait for a quiet week that never comes, and the first anyone hears of a problem is from a customer. Most internal teams are too busy building to keep up. Our managed cloud services take that ongoing work off their plate: we watch your environment around the clock or in the hours you need, fix issues before users notice, keep it secure and compliant, keep spend in line with real usage, and report on all of it in business terms. We deliver for clients across the US, UK, UAE, Australia, South Africa and India.
Trusted by the Tony Elumelu Foundation, Domino's Pizza, IGL, Aavantika Gas, Godfrey Phillips, Ministry of Defence, Schindler, University of Cambridge and other enterprises worldwide
Managed cloud services are the ongoing operation of your cloud environment by a specialist provider: monitoring, incident response, patching, security, backup, cost optimisation and compliance, delivered under agreed service levels, so your cloud stays reliable, secure and cost-efficient without your team running it day to day.
That's what separates genuine cloud management services from periodic cloud reviews or reactive support. A periodic review catches what's already gone wrong after costs have accumulated or performance has degraded. Cloud managed services operate proactively - monitoring utilisation and spend continuously, patching vulnerabilities before they're exploited, and flagging configuration drift before it becomes a security gap.
It's built to keep your cloud environment performing as it was designed to - optimised for cost, secured against evolving threats, and supported by people who already understand your architecture, rather than a new team building that knowledge from scratch with every incident.
Business Outcomes
Continuous monitoring and right-sizing keep cloud costs aligned with what workloads actually consume, eliminating overprovisioned resources that quietly accumulate in unmanaged cloud environments.
Cloud security managed services keep environments patched, configurations hardened, and access controls up to date - closing the gaps that configuration drift and delayed patching leave open over time.
Proactive monitoring surfaces performance degradation and capacity constraints before they affect users, keeping service levels consistent as workloads and traffic patterns change.
With cloud environment health managed externally, your internal team's time shifts toward new development and strategic initiatives, matched to what actually moves the business forward.
Most organisations need several of these together. We deliver them as one service, scoped to your environment.
| Type | What is managed | Typical tasks | Who needs it most |
|---|---|---|---|
| Infrastructure management | Compute, storage, networks, operating systems | Monitoring, patching, scaling, configuration control | Every cloud estate |
| Security management | Identities, configurations, vulnerabilities, threats | Posture scanning, access reviews, patching, alert response | Regulated and customer-facing businesses |
| Cost management (FinOps) | Spend, commitments, usage | Right-sizing, reservations, cost attribution, budgets | Fast-growing or multi-team estates |
| Backup and disaster recovery | Data copies and recovery capability | Scheduled backups, cross-region copies, recovery tests | Business-critical systems |
| Database management | Managed and self-hosted databases | Patching, performance tuning, backups, replicas | Data-heavy applications |
| Container and Kubernetes management | Clusters and workloads | Upgrades, scaling, node health, policy | Microservices and cloud-native apps |
| Application operations | Application health in production | Application monitoring, release support, on-call | Teams without their own operations staff (DevOps services) |
Cloud providers secure the cloud itself; someone still has to run everything you put on it. Here is how responsibilities split under our managed cloud services.
| Responsibility | Cloud provider (AWS, Azure, Google Cloud) | Triazine | Your team |
|---|---|---|---|
| Data centres, hardware and the underlying platform | Owns | Not involved | Not involved |
| Operating systems, patching and configuration | Not involved | Runs, within agreed change windows | Approves change windows |
| Monitoring, alerting and incident response | Platform status only | Runs, under the SLA | Escalation contact for business decisions |
| Security configuration and access reviews | Provides tools | Runs reviews and fixes findings | Sets policy and approves access |
| Backups and disaster recovery tests | Provides services | Runs backups and scheduled recovery tests | Agrees recovery targets |
| Cost optimisation | Provides billing data | Recommends and applies changes | Approves commitments and budgets |
| Application code and business data | Not involved | Supports in production | Owns |
| Compliance certification | Certifies the platform | Provides evidence and controls | Owns the audit |
Under a co-managed model, we agree a version of this table that hands some rows to your team.
Continuous monitoring of your cloud environment across compute, storage, networking, and managed services - surfacing performance issues, cost anomalies, and configuration drift before they affect workloads or spend.
Round-the-clock or business-hours monitoring, as your SLA requires, with alerts triaged by engineers, a single service desk for requests and incidents, and on-call escalation for critical workloads.
Backup policies per workload, cross-region copies for critical systems, recovery point and recovery time targets agreed with you, and recovery tests on a schedule, with results reported, so you know recovery works before you need it.
Cluster upgrades, node health, scaling and policy for AKS, EKS and GKE, plus database patching, tuning, replicas and backups for managed and self-hosted databases, so platform components stay current and fast.
Ongoing analysis and right-sizing of cloud resource utilisation - identifying overprovisioned instances, idle resources, and suboptimal pricing commitments, and adjusting continuously to keep cloud spend matched to actual demand.
Continuous security management across your cloud estate - vulnerability scanning, patch management, access control review, and compliance monitoring - keeping your environment hardened against evolving threats.
Structured incident detection, triage, and remediation for cloud environment issues - with defined response times matched to incident severity and workload criticality.
Ongoing management of cloud compliance posture across regulatory and industry frameworks - monitoring configuration against defined standards and flagging deviations before they become audit findings.
Ongoing management that evolves as your cloud environment does. We refine monitoring, cost management, and security posture as workloads, business requirements, and cloud platform capabilities continue to evolve.
We run day-to-day operations end to end under the SLA, and your team focuses on product and business priorities.
Your team keeps some responsibilities, such as application releases or change approval, and we cover the rest, including out-of-hours monitoring. Read co-managed vs managed IT services.
For environments we migrate or build, operations start on day one with the architecture and context already known. See cloud migration services.
For teams that run their own cloud, a periodic FinOps and security posture review with a prioritised fix list, without an ongoing operations contract.
| In-house only | Co-managed | Fully managed | |
|---|---|---|---|
| Who runs day-to-day operations | Your team | Shared, by agreement | Triazine |
| Out-of-hours cover | Your on-call rota | Triazine, as agreed | Triazine |
| Control over changes | Full | Full; you approve | Full; you approve |
| Depth across AWS, Azure and Google Cloud | Limited to who you hire | Combined | Our full team |
| Best for | Large, mature platform teams | Teams that want to keep some control and add cover | Teams that want to focus on building |
First 30 days: access, discovery, monitoring and alerting live, runbooks drafted, quick security and cost wins. Days 31 to 60: cost baseline and savings plan, security hardening, backup policies and first recovery test, SLA reporting starts. Days 61 to 90: steady-state operations, first quarterly review with leadership, improvement roadmap agreed.
Evaluate your existing cloud environment, architecture, cost posture, and security configuration.
Typical duration: weeks 1-2
Implement monitoring, alerting, and observability across compute, storage, networking, and security.
Typical duration: weeks 2-4
Identify immediate right-sizing and cost-reduction opportunities across your cloud estate.
Typical duration: weeks 4-6
Review and harden security configurations, access controls, and patch status across every managed workload.
Typical duration: weeks 4-8
Define response times, escalation paths, and coverage windows matched to workload criticality.
Typical duration: weeks 2-4
Assess cloud configuration against relevant compliance frameworks and address identified gaps.
Typical duration: weeks 6-8
Monitor, optimise, and secure on an ongoing basis, with regular reporting on environment health and cost posture.
Typical duration: from day 30
Evolve monitoring coverage, cost management, and security posture as workloads and business needs change, feeding learnings back into monitoring setup.
Typical duration: quarterly reviews
We use automation to watch and maintain your cloud continuously, not to hide behind tickets and dashboards. Our engineers stay accountable for availability, security, recovery and cost, and your team stays in control of every change that affects the business. Alerts are triaged by people who know your architecture, changes follow approval windows you set, incidents end with a clear explanation, and every runbook, script and configuration stays fully owned by you.
A named team works on your account, with runbooks for your workloads, so incidents are handled by people who already understand your architecture.
Patching, upgrades and configuration changes follow change windows and approval rules you set, with automatic rollback where possible.
Critical incidents end with a root-cause summary and the fix that stops them recurring, shared with your team in plain language.
Infrastructure as code, runbooks and documentation live in your repositories, so you can bring operations in-house or change provider without starting from scratch.
| Severity | Example | First response | Updates | Coverage |
|---|---|---|---|---|
| P1 Critical | Production down or data at risk | 15 minutes | Every 30 minutes | 24/7 |
| P2 High | Major degradation affecting many users | 30 minutes | Every hour | 24/7 |
| P3 Medium | Limited impact or workaround available | 4 business hours | Daily | Business hours |
| P4 Low | Service requests and questions | 1 business day | As agreed | Business hours |
Uptime targets are agreed per workload in the SLA, based on its architecture and criticality.
We deliver managed cloud services on enterprise-proven cloud platforms and management tooling, backed by infrastructure and delivery discipline proven over 11+ years of mission-critical software delivery.
Security is part of every managed cloud engagement, not an add-on. We operate environments that support your regulatory obligations; certification of your own organisation stays with you and your auditor.
Configurations are scanned continuously against your policies and benchmarks, and drift is fixed or flagged before it becomes an exposure.
Operating systems, containers and platform components are patched on a schedule within your change windows, with critical fixes fast-tracked.
Our engineers use named, time-bound access with full logging, and user and service access across your cloud is reviewed regularly.
Security alerts from native cloud tools are triaged by engineers and handled under the SLA, with escalation to your security team where required.
Configuration, access and change evidence is collected continuously and mapped to SOC 2, ISO 27001, HIPAA and data-residency requirements, and platforms such as TEFConnect have passed independent VAPT before go-live.
CMMI Level 3 delivery governance and ISO 9001:2015 quality management standards. Your systems are protected by our Non-Disclosure Agreement, and every runbook, script and configuration belongs to you.
Customer portals and billing platforms kept up through bill runs and payment peaks, with SAP integrations monitored end to end.
Sales and distribution platforms used across regions, kept fast and available through month-end and scheme peaks.
Ordering platforms that scale for peak hours and campaigns, with on-call cover when it matters most.
Citizen platforms with data residency, access reviews and audit-ready evidence.
Patient and care platforms with encryption, access control and tested recovery.
Safety-critical permit and incident systems with backup, recovery and change control.
Storefronts kept fast and secure through sale events.
Learning platforms that scale for enrolment and assessment periods.
.NET microservices in Docker and Kubernetes on Azure, with Azure MySQL read replicas and Prometheus and Grafana monitoring, built to hold up during programme peaks. Result: 99.9% uptime under concurrent load and 90% fewer customer complaints, across 265,000+ applications from 54 African countries.
Domino'sAn ordering platform moved onto AWS auto-scaling infrastructure. Result: 15,000+ concurrent users at peak, up from a ceiling of about 10,000, and downtime-related revenue loss eliminated.
IGLA web and mobile customer platform on AWS for billing, payments, meter readings, service requests and an 800+ station CNG locator, as part of a multi-year partnership.
"Working with Triazine Software was an excellent experience. Their flexibility, responsiveness, and problem-solving expertise delivered every requirement, improved our app store ratings, enhanced customer experience... and significantly reduced the cost of resolving customer complaints."
Chief General Manager, Indraprastha Gas Limited (India)
"Triazine Software was recommended by IBM for our Pizza Online Ordering mobile app and the team stood up to our expectation... I highly recommend Triazine Software as dependable development partner for organization like us."
Technical Program Manager, Domino's Pizza (India)
"We weren't looking for a traditional vendor. We wanted a true technology partner who could integrate with our team, understand our creators, and share our vision. Feels like one unified team collaborating across continents."
Fractional CTO, Sound Royalties (United States)
"Triazine delivered high-quality work on time, transforming our vision into a successful hybrid app. Their patience, responsiveness, flexibility across time zones, and commitment to implementing every feedback ensured outstanding results."
CEO, TrueLook (United States)
"Triazine Software transformed Ticketkore with a powerful smart ticketing and reservation platform."
CEO, Ticketkore (South Africa)
We don't stop at flagging overspend. Our team applies FinOps practices, including reserved instance planning, commitment optimisation, and workload-level cost attribution, so that spend decisions are tied to business units and product lines, not just infrastructure dashboards.
Our engineers have active expertise across AWS, Azure, and Google Cloud Platform, including workloads that span multiple providers or combine cloud with on-premises infrastructure, giving you one team accountable across your entire environment instead of siloed specialists per platform.
We manage security the way modern cloud platforms are built to be secure: policy-as-code guardrails, continuous configuration scanning (CSPM), and native tools like AWS Security Hub, Azure Defender, and Google Security Command Centre working together as a single posture, not as disconnected point checks.
For environments we've migrated or built, management continues on the same architectural foundation, with the context carried forward from day one. For environments built elsewhere, onboarding is structured to close that knowledge gap fast, so continuity becomes the standard either way.
Cloud configuration is monitored against the specific frameworks relevant to your industry: SOC 2, ISO 27001, HIPAA, or regional data residency requirements, rather than a generic checklist, with deviations flagged before they surface in an audit.
Regular reporting connects cloud health to what leadership actually tracks: cost per workload, realised savings, security posture score, and SLA adherence, giving stakeholders outside IT a clear, ongoing view of the return on cloud investment.
Response times are written down and reported every month, and all infrastructure code, runbooks and documentation live in your repositories, so you stay with us because the service is good, not because leaving is hard.
Triazine Software was founded in 2015 by Abhinav Kumar and Vikash Srivastava to help enterprises replace fragmented systems and manual workarounds with platforms that run with clarity, governance and accountability. Abhinav, Co-Founder and Director, brings over two decades of enterprise software engineering experience and leads technology direction and delivery. Vikash, Co-Founder and Director, leads operations, client success and strategic partnerships.
A service delivery manager who owns your SLA, reports and quarterly reviews
Cloud operations engineers who monitor, patch and respond to incidents
Security engineers who manage posture, access reviews and threat response
A FinOps analyst who tracks spend and delivers savings recommendations
USA: Triazine Software LLC, 8 The Green, Ste A, Dover, DE 19901. +1 (347) 941-1655
India: Triazine Software Pvt. Ltd., B-28 & 29, Sector 58, Noida 201301. +91-120 4275378
Email: sales@triazinesoft.com
Serving enterprises across North America, Europe, the Middle East, Africa and Asia Pacific.
Managed cloud services are the ongoing operation of your cloud environment by a specialist provider, covering monitoring, incident response, patching, security, backup, cost optimisation and compliance under agreed service levels, so your cloud stays reliable, secure and cost-efficient.
It monitors your cloud, responds to incidents, applies patches and upgrades, manages security posture and access reviews, runs backups and recovery tests, optimises cost, collects compliance evidence and reports on all of it, while your team focuses on building and running the business.
Infrastructure management, security management, cost management (FinOps), backup and disaster recovery, database management, container and Kubernetes management, and application operations. Most organisations combine several.
In a fully managed model, the provider runs day-to-day operations end to end. In a co-managed model, your team keeps some responsibilities, such as releases or change approval, and the provider covers the rest, often including out-of-hours monitoring.
The cloud provider secures the underlying platform. We run operating systems, monitoring, incident response, security configuration, backups and cost optimisation. Your team sets policies, approves changes and commitments, and owns application code, business data and the audit itself.
Yes, where your SLA requires it. Critical and high-severity incidents are covered 24/7, and lower-severity requests are handled in business hours, as agreed for each workload.
Response times are set by severity in the SLA: 15 minutes for critical incidents, 30 minutes for high, 4 business hours for medium and 1 business day for low, with regular updates until resolution.
Yes. Onboarding includes discovery of your architecture, access, monitoring and documentation, so we can take over environments built by your team or another provider, and we close knowledge gaps in the first 30 days.
AWS, Microsoft Azure and Google Cloud, including hybrid environments that combine cloud and on-premise infrastructure and multi-cloud environments that span more than one provider.
We right-size resources, remove idle ones, add auto-scaling, schedule non-production environments, plan reserved instances and savings plans, and attribute spend to teams and applications, then report savings realised every month.
Continuous posture scanning, scheduled patching, least-privilege access with regular reviews, triaged security alerts and continuous evidence collection mapped to SOC 2, ISO 27001, HIPAA and data-residency requirements.
We set backup policies per workload, keep cross-region copies for critical systems, agree recovery point and recovery time targets with you, and run recovery tests on a schedule, reporting the results.
In the first 30 days we set up access, monitoring and runbooks and fix quick security and cost issues; by day 60 cost, security and backup baselines are in place and SLA reporting starts; by day 90 operations are in steady state with a first quarterly review.
Yes. All infrastructure code, runbooks and documentation live in your repositories, and we support a structured handover, so you can bring operations in-house or change provider without starting from scratch.
Yes. Triazine Software LLC is registered in Dover, Delaware, and you can reach the US team on +1 (347) 941-1655 or sales@triazinesoft.com. Delivery is run from our Noida, India centre with US clients such as Sound Royalties and TrueLook.
Which operating model fits your team, budget and risk.
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